MtGox has announced on their website that a call centre will be opening on Monday (3/3/2014). The call centre will be open Monday to Friday, 10am to 5pm Japanese time (1am to 8am UK time). The number to call is +81 3-4588-3922
Mark Karpeles, CEO of MtGox has also stated that “an overview of the situation” will be published on the website on Monday (3/3/2014).
The notice also confirms that MtGox is commencing a procedure of civil rehabilitation. Under this procedure Mark Karpeles, is likely to stay on running the company. Typically, a company formulates a rehabilitation plan over a period of around 3 months. This plan is then approved by the court in consultation with the creditors. It is only at this point that the company will start repaying its debts.